Complaint investigations are part of an important process used to achieve compliance with environmental regulations. They are one of the primary methods used to discover environmental pollution. At Cherokee Nation Environmental Programs (CNEP) all complaints received from the public are first handled by the (CNEP) Manager. Complaints are monitored daily and after hour calls are returned the next business day or rolled over to staff on weekends and holidays.
For CNEP to adequately address your complaint, we need you to provide us with certain specific information on the attached Complaint Form. Please describe your complaint in as much detail as possible, including information about when you first noticed the problem, how often it occurs, who is responsible, and specifically where the problem is located. Please provide an address for the complaint site. If you do not have an address, provide detailed finding directions to the complaint site beginning at a nearby major intersection. Be sure the finding directions are complete and include GPS coordinates if possible.
You are not required to leave your name, address and phone number. If you prefer, you can leave your contact information and mark it as confidential. This means that the information will not be released to anyone, except our investigators. This will enable our investigators to contact you for additional information and provide you with feedback on the investigation. If this is your preference, check the box left of Confidential on the Complaint Form below. If you do not wish to be anonymous and do not care if your information is kept confidential, simply complete the section titled Complaint Form.
Once you have completed the Complaint Form, you can forward your complaint to CNEP at:
Email: swest@cherokee.org Fax: (918-453-2904) or mail to: Cherokee Nation Environmental Programs 206 East Allen Road Tahlequah, OK 74464
If you prefer, feel free to contact CNEP at 918-453-5009 Attn: Shaun West, CNEP Manager.
When we receive your complaint, it will be entered into our system, and the investigator will be contacting you soon.
First, you will receive an email confirmation with a complaint number and contact number if you have questions.
After receipt of the complaint, you will receive an e-mail or letter listing the tribal, state or local agency looking into your concern.
Once the department or investigator assigned to your complaint has completed its review and “closed” the complaint, you will receive an email or letter notifying you that the complaint is closed. This email or letter will list the agencies that handled your concern and their contact information.
